Frequently Asked Questions
How can I make a booking? What’s the cancellation policy? What payment methods do you accept? What is the refund policy? And more.
You can make a booking through our trusted partners, including Booking.com, Expedia.com, TripAdvisor.com, Airbnb.com, and VRBO.com. Simply visit the platform, search for your desired property, select your dates, and follow the instructions to confirm your booking. For any questions or further details, feel free to contact us directly.
Guests can cancel their reservation free of charge up to 7 days before arrival. If a cancellation occurs within 7 days of the scheduled arrival date, the first night’s stay will be charged. Please review the specific cancellation policy for each property at the time of booking.
Refunds are processed within 3-5 business days using the original payment method. Refunds are subject to the terms of the cancellation policy in place at the time of booking.
Yes, there is a standard cleaning fee of $300. Some properties may also require a refundable damage deposit equivalent to one night’s stay. Additionally, unauthorized late check-outs may incur a $300 fee, and violations of noise restrictions after 10:00 pm could result in a $500 fine.
We accept various payment methods, including cash, checks, bank transfers, and credit cards. The available payment options will be displayed on the booking platform during the reservation process.
Check-in begins at 4:00 pm, and check-out is by 12:00 pm. Late check-outs, if not pre-approved, will incur a $300 fee. This ensures the cleaning crew can prepare the property for the next guests.
Check-in instructions, including property access codes and important details, will be sent to you via email three days prior to your arrival.
We provide 24/7 support. Should you experience any issues, please contact our maintenance hotline, which is provided in your check-in information. We’re here to resolve any problems swiftly.
Most of our properties offer free on-site parking. However, the number of spaces varies by property. Please review the listing details for each specific property.
Yes, all of our properties are equipped with high-speed Wi-Fi. The network details will be provided with your check-in instructions.
Yes, fresh bed linens, towels, and basic toiletries (such as soap, shampoo, and toilet paper) are provided at all of our properties.
To respect the privacy of our current guests, we do not offer property viewings before booking. However, you can find detailed descriptions, high-quality photos, and guest reviews on our booking platforms to help you make an informed decision.
Our pet policy varies depending on the property. Some properties are pet-friendly, while others may have restrictions. Please check the listing for specific details regarding pets.
Yes, the following restrictions apply to all of our properties:
- No Parties: Large gatherings or events are not permitted.
- No Smoking: Smoking inside any of our properties is strictly prohibited. Violations will result in a $500 cleaning fee.
- Quiet Hours: Guests must observe quiet hours from 10:00 pm to 8:00 am. Failure to comply may result in a $500 fine.
- Respect the Property: We expect all guests to treat the property with care and adhere to our house rules.
We specialize in luxury short-term rental property management across California and neighboring states. Our services include professional marketing, tenant screening, maintenance and repairs, cleaning, financial management, guest services, and legal compliance.
The maximum rental period is 90 days.
We conduct regular property inspections and preventive maintenance to keep the property in excellent condition. Licensed contractors handle all repairs, and we offer 24/7 emergency maintenance services.
We provide 24/7 guest support to ensure a seamless experience from booking to check-out. Guests receive personalized guides and local recommendations to enhance their stay.
We ensure adherence to local, state, and federal laws, assist with legal matters such as evictions and lease disputes, and provide regular updates on legislative changes affecting property management.
If you’re interested in our property management services, please contact us at office@sunsolutionrentals.com. We’d be happy to discuss how we can tailor our services to meet your specific needs.
Great Service. Exceptional Rentals. Professional Support.
At Sun Solution Rentals, we are dedicated to delivering exceptional short-term rental experiences and professional property management services. Trust us to manage your property with the expertise and care it deserves.